frequently asked questions

Matthews Specialty Vehicles specializes in the construction of fully customized vehicles tailored to your precise specifications. Our expertise encompasses a wide range of platforms, ensuring that any concept you envision can be transformed into reality. Given the multitude of possibilities available, inquiries are expected. Whether you seek further information or are eager to commence the design process for your bespoke specialty vehicle, we invite you to get in touch with us.

 
  • At Matthews Specialty Vehicles, we take pride in crafting meticulously customized vehicles that are perfectly aligned with your individual needs. Consequently, fuel efficiency can vary considerably based on your vehicle's configuration. Factors such as onboard equipment and chassis type play significant roles in determining fuel mileage. Should you require personalized guidance or have inquiries regarding fuel efficiency, we invite you to contact us directly for tailored assistance.

  • The pricing of each specialty vehicle is shaped by its level of customization, with various factors such as vehicle type, configuration, modalities, platform, and more impacting the final cost. For a personalized quote that caters to your exact requirements, we encourage you to contact our sales team. They will collaborate with you to formulate a comprehensive sales plan encompassing detailed specifications, layouts, and inclusions tailored to fulfill your specific mobile program needs.

  • At Matthews Specialty Vehicles, we specialize in crafting custom-designed specialty vehicles tailored to meet the specific requirements of your mobile projects. Our dedication lies in delivering bespoke vehicles that precisely align with your needs. Whether your initiatives involve providing access to library resources, dental care, blood donation centers, COVID-19 testing, or any other service, we're committed to helping you bring these solutions directly to your communities. Reach out to us today to commence the design process for your specialty vehicle and make your vision a reality!

  • At Matthews Specialty Vehicles, we provide comprehensive services including training and global delivery for all our mobile products. That's right – we deliver our specialty vehicles to clients worldwide! Each vehicle is transported by our dedicated in-house delivery and training team. Our experienced team members offer thorough training sessions for you and your staff to ensure seamless operation. Reach out to us today to discover more about our delivery and training services!

  • While fundraising expertise may not be our primary focus, we have extensive experience collaborating with numerous clients who have successfully leveraged grants and fundraising initiatives. Below are supplementary resources and websites you can explore for further information:

    https://www.ruralhealthinfo.org/funding/types/grants-and-contracts

    https://www.usa.gov/grants

    https://www2.ed.gov/fund/grants-apply.html?src=pn

    https://www.grants.gov/web/grants/home.html

    https://www.transit.dot.gov/funding

    https://data.hrsa.gov/tools/widgets#FindGrants

  • We stand behind the craftsmanship and quality of our new vehicles. Nothing quite compares to a new, custom-built vehicle designed for your specific needs. Budget, time constraints, and other factors might make a used vehicle an attractive solution for some customers. Connect with one of our representatives to talk through all of the options and solutions available through Matthews Specialty Vehicles.

  • Initiate your project today by contacting our experienced sales team. They will guide you through the process of creating custom-designed specialty vehicles perfectly suited to your mobile projects' unique requirements. Our focus is on providing tailored vehicles that precisely match your needs. Whether your goals include facilitating access to library resources, dental care, blood donation centers, COVID-19 testing, or other services, we're dedicated to assisting you in bringing these solutions directly to your communities. Reach out to us now to begin designing your specialty vehicle and transform your vision into reality!

  • We work with many non-profit organizations all over the country. Here is a link to a great website that can walk you through the steps of forming your own 501 (c)(3).

    https://www.501c3.org/how-to-start-a-501c3-nonprofit/

  • Deciding if your specialty vehicle requires a CDL (Commercial Driver's License) depends on its type. While some vehicles may not require a CDL, others do. For detailed guidance on CDL requirements, consider exploring the provided links. Alternatively, reach out to our sales team for assistance in determining which products and solutions at Matthews Specialty Vehicles necessitate a CDL, and which are available as non-CDL options.

    https://driving-tests.org/cdl-classification-licenses/

    https://www.fmcsa.dot.gov/registration/commercial-drivers-license/drivers

  • Determining if your vehicle requires a DOT number hinges on various factors. The Federal Motor Carrier Safety Administration (FMCSA) website offers a useful tool to assist in determining whether your vehicle needs a USDOT number.

    https://www.fmcsa.dot.gov/registration/do-i-need-usdot-number

  • Our team is dedicated to providing comprehensive guidance to all our customers, empowering them to make well-informed decisions regarding their new mobile unit. Your Matthews representative is readily available to offer valuable insights into selecting the optimal chassis type for your specialty vehicle. This encompasses choosing between gas, diesel, or alternative fuel/electric chassis options.

    -Gas chassis presents a popular choice due to their typically lower entry-level pricing and often having gross vehicle weight ratings (GVWR) below the threshold requiring a CDL for operation.

    -Diesel chassis are also favored for their extended useful life expectancy and the ability to be ordered with higher GVWRs, suitable for heavy-duty builds.

    -Electric vehicles are growing in popularity for organizations that envision greener, more sustainable futures. .

  • Mobile clinics are equipped with a range of power solutions to accommodate diverse needs. As a custom manufacturer, we collaborate closely with each client to understand their unique requirements and develop tailored power solutions. These solutions may include traditional generator power, shoreline power, LP power, and eco-friendly options like solar panels and lithium batteries, among others.

    Typically, mobile units feature a generator (matched with the chassis fuel source) and a shore cord, providing flexibility in operations. This enables users to seamlessly switch between generator power and shore cord power based on their operational requirements.

    If you're interested in determining the optimal power solution for your mobile clinic, don't hesitate to contact us for personalized assistance!

  • Every vehicle we deliver is accompanied by comprehensive support from our in-house training team. Our dedicated trainers provide up to a full day of training to ensure that you and your team are fully equipped with the knowledge and skills needed to operate the vehicle effectively.

    During the training session, we cover everything from basic vehicle operations to advanced setup and dismantling techniques. Our goal is to empower you with the confidence and expertise to maximize the utility of your mobile unit.

    Whether it's understanding the intricacies of vehicle controls or mastering the setup process for optimal functionality, our training staff is committed to providing thorough guidance every step of the way.

  • We offer wheelchair accessibility options for all our vehicles, ensuring inclusivity and accessibility for all passengers. Whether you prefer a wheelchair ramp or lift, we can customize your vehicle to accommodate the needs of wheelchair users. Our team will work closely with you to determine the most suitable accessibility solution based on your requirements and preferences. From ensuring smooth entry and exit to providing secure and comfortable transportation, we prioritize the safety and convenience of all passengers. With our customizable wheelchair accessibility features, you can rest assured that your vehicle is tailored to meet the diverse needs of your passengers.

  • If you have any inquiries about maintenance and repair services, don't hesitate to reach out to our dedicated Product Support Team! Our knowledgeable team members are here to assist you and can connect you with authorized dealers equipped to handle all your maintenance requirements. Whether you need routine maintenance, repairs, or technical assistance, our network of authorized dealers ensures that your vehicle receives the highest quality care. With our commitment to exceptional customer service and support, you can trust us to keep your vehicle running smoothly and efficiently. Contact our Product Support Team today for all your maintenance needs!

    Get in touch today!

    336.543.2895

  • Climate and operational geography are pivotal factors influencing the design and functionality of your custom vehicle. From storage solutions to HVAC systems, plumbing setups, awnings, windows, power configurations, and more, every aspect of your vehicle can be impacted by the environmental conditions it will encounter during operation.

    During the meticulous planning and design phase, our expert team carefully evaluates these variables to ensure that your vehicle is perfectly tailored to thrive in its intended climate and geography. Whether you're facing extreme temperatures, high humidity, frequent precipitation, or other environmental challenges, we're dedicated to engineering a bespoke solution that seamlessly meets your unique requirements.

    You can trust us to consider every climate and weather-related consideration, delivering a vehicle that excels in any conditions. Reach out to us today to explore how we can customize your vehicle to excel in your specific climate and operational geography!

  • Each of our specialty vehicles is backed our limited conversion warranty and the OEM warranties, ensuring your peace of mind. That means your specialty vehicles is not only covered by Matthews but the various components integrated into our specialty vehicles carry separate warranties from their respective manufacturers.

    Our commitment to customer care extends beyond the initial purchase. We offer ongoing product support and assistance to address any questions or concerns you may have regarding warranties, ensuring that you have access to comprehensive support throughout the ownership of your vehicle.

    For detailed information regarding specific warranties for components in your specialty vehicle, please don't hesitate to reach out to us. Our team is here to assist you and provide guidance every step of the way.

  • At Matthews Specialty Vehicles, we understand the importance of securing financing for your specialty vehicle project. While we do not offer in-house specialty vehicle financing, our dedicated support team is here to assist you every step of the way.

    If you choose to arrange your own financing, our knowledgeable support team can provide valuable guidance and recommendations to help you navigate the process effectively. We can offer insights into third-party lenders who specialize in financing options tailored to specialty vehicle purchases, empowering you to make informed decisions that best suit your needs.

    Rest assured that we are committed to supporting you throughout the entire process. Contact us today to explore options for your specialty vehicle project, and let us help you bring your vision to reality!