frequently asked questions

Matthews Specialty Vehicles specializes in the construction of fully customized vehicles tailored to your precise specifications. Our expertise encompasses a wide range of platforms, ensuring that any concept you envision can be transformed into reality. Given the multitude of possibilities available, inquiries are expected. Whether you seek further information or are eager to commence the design process for your bespoke specialty vehicle, we invite you to get in touch with us.

 
  • In the world of business, every decision holds weight, especially when it involves significant investments in mobile outreach vehicles. Whether you're acquiring your first mobile or expanding your existing fleet, selecting the right vendor is paramount to achieving your operational objectives efficiently and effectively. Vetting vendors for such capital purchases can be a complex endeavor. To assist you in navigating this crucial aspect of procurement, we've compiled a comprehensive guide with essential tips to ensure you're an informed buyer in the realm of specialty vehicle acquisitions.

    1. Define Your Requirements: Begin by clearly defining your requirements and operational needs for the specialty vehicle. Consider factors such as payload capacity, customizations, safety features, and regulatory compliance. Understanding your specific needs will facilitate the vendor selection process and ensure alignment with your organizational goals.

    2. Research Thoroughly: Conduct extensive research to identify potential vendors specializing in the type of specialty vehicle you require. Utilize industry publications, online directories, and professional networks to gather insights into vendors' expertise, reputations, and track records. Pay attention to factors such as industry certifications, years of experience, and client testimonials.

    3. Evaluate Vendor Credentials: Scrutinize the credentials and qualifications of each vendor under consideration. Assess their experience in designing, manufacturing, and delivering specialty vehicles relevant to your industry or niche. Look for evidence of successful projects, partnerships with reputable suppliers, and adherence to quality standards to gauge their reliability and competence.

    4. Request References and Case Studies: Seek references from prospective vendors and reach out to their previous clients to gather feedback on their performance and reliability. Request case studies or testimonials showcasing successful vehicle customizations or projects similar to your requirements. This firsthand information will provide valuable insights into a vendor's capabilities and suitability for your needs.

    5. Assess Vehicle Quality and Performance: Evaluate the quality and performance of the specialty vehicles offered by each vendor. Request vehicle specifications, customization options, and demonstration models to assess functionality, durability, and suitability for your operational environment. Inquire about warranty coverage, maintenance schedules, and post-sale support services to ensure long-term satisfaction and value.

    6. Review Contract Terms and Conditions: Carefully review the terms and conditions outlined in vendor contracts to ensure clarity, fairness, and alignment with your expectations. Pay particular attention to pricing structures, delivery timelines, warranty provisions, and service agreements. Clarify any ambiguities or discrepancies to mitigate risks and establish a solid foundation for the partnership.

    7. Consider Total Cost of Ownership (TCO): Look beyond the initial purchase price and consider the total cost of ownership over the vehicle's lifecycle. Factor in expenses such as maintenance, repairs, fuel consumption, insurance, and resale value to make an informed financial decision. Assess the overall value proposition offered by each vendor in terms of reliability, performance, and operational efficiency.

    8. Seek Transparency and Open Communication: Foster open communication with potential vendors and prioritize transparency in all interactions. Seek vendors who demonstrate responsiveness, flexibility, and a willingness to address your concerns and preferences. Establish clear channels for communication and collaboration to ensure a smooth procurement process and ongoing support post-purchase.

    9. Negotiate Strategically: Don't hesitate to negotiate terms and pricing with vendors to secure the best possible deal for your organization. Leverage competitive bids, market insights, and benchmarking data to drive favorable negotiations while maintaining a focus on quality and value. Aim for mutually beneficial outcomes that meet your requirements and budgetary constraints.

    10. Trust Your Instincts: Finally, trust your instincts when making final decisions. While data and analysis are essential, intuition and gut feelings can also play a significant role in vendor selection. Choose a vendor with whom you feel confident, comfortable, and aligned with your organizational objectives. A strong rapport and shared vision are key ingredients for a successful partnership in the realm of specialty vehicle procurement.

    In conclusion, vetting vendors for specialty vehicle purchases demands careful consideration, thorough research, and strategic negotiation. By following these tips and best practices, you can empower yourself to make informed decisions that drive operational excellence and maximize the return on your investment. Remember, the right vendor isn't just a supplier but a trusted partner in your journey toward achieving your business objectives with mobile outreach vehicles!

  • At Matthews Specialty Vehicles, we take pride in crafting meticulously customized vehicles that are perfectly aligned with your individual needs. Consequently, fuel efficiency can vary considerably based on your vehicle's configuration. Factors such as onboard equipment and chassis type play significant roles in determining fuel mileage. Should you require personalized guidance or have inquiries regarding fuel efficiency, we invite you to contact us directly for tailored assistance.

  • The pricing of each specialty vehicle is shaped by its level of customization, with various factors such as vehicle type, configuration, modalities, platform, and more impacting the final cost. For a personalized quote that caters to your exact requirements, we encourage you to contact our sales team. They will collaborate with you to formulate a comprehensive sales plan encompassing detailed specifications, layouts, and inclusions tailored to fulfill your specific mobile program needs.

  • At Matthews Specialty Vehicles, we specialize in crafting custom-designed specialty vehicles tailored to meet the specific requirements of your mobile projects. Our dedication lies in delivering bespoke vehicles that precisely align with your needs. Whether your initiatives involve providing access to library resources, dental care, blood donation centers, COVID-19 testing, or any other service, we're committed to helping you bring these solutions directly to your communities. Reach out to us today to commence the design process for your specialty vehicle and make your vision a reality!

  • At Matthews Specialty Vehicles, we provide comprehensive services including training and global delivery for all our mobile products. That's right – we deliver our specialty vehicles to clients worldwide! Each vehicle is transported by our dedicated in-house delivery and training team. Our experienced team members offer thorough training sessions for you and your staff to ensure seamless operation. Reach out to us today to discover more about our delivery and training services!

  • While fundraising expertise may not be our primary focus, we have extensive experience collaborating with numerous clients who have successfully leveraged grants and fundraising initiatives. Below are supplementary resources and websites you can explore for further information:

    https://www.ruralhealthinfo.org/funding/types/grants-and-contracts

    https://www.usa.gov/grants

    https://www2.ed.gov/fund/grants-apply.html?src=pn

    https://www.grants.gov/web/grants/home.html

    https://www.transit.dot.gov/funding

    https://data.hrsa.gov/tools/widgets#FindGrants

    Also, check out our Grants & Funding Page

  • We stand behind the craftsmanship and quality of our new vehicles. Nothing quite compares to a new, custom-built vehicle designed for your specific needs. Budget, time constraints, and other factors might make a used vehicle an attractive solution for some customers. Connect with one of our representatives to talk through all of the options and solutions available through Matthews Specialty Vehicles.

  • Initiate your project today by contacting our experienced sales team. They will guide you through the process of creating custom-designed specialty vehicles perfectly suited to your mobile projects' unique requirements. Our focus is on providing tailored vehicles that precisely match your needs. Whether your goals include facilitating access to library resources, dental care, blood donation centers, COVID-19 testing, or other services, we're dedicated to assisting you in bringing these solutions directly to your communities. Reach out to us now to begin designing your specialty vehicle and transform your vision into reality!

  • We work with many non-profit organizations all over the country. Here is a link to a great website that can walk you through the steps of forming your own 501 (c)(3).

    https://www.501c3.org/how-to-start-a-501c3-nonprofit/

  • Deciding if your specialty vehicle requires a CDL (Commercial Driver's License) depends on its type. While some vehicles may not require a CDL, others do. For detailed guidance on CDL requirements, consider exploring the provided links. Alternatively, reach out to our sales team for assistance in determining which products and solutions at Matthews Specialty Vehicles necessitate a CDL, and which are available as non-CDL options.

    https://driving-tests.org/cdl-classification-licenses/

    https://www.fmcsa.dot.gov/registration/commercial-drivers-license/drivers

  • Determining if your vehicle requires a DOT number hinges on various factors. The Federal Motor Carrier Safety Administration (FMCSA) website offers a useful tool to assist in determining whether your vehicle needs a USDOT number.

    https://www.fmcsa.dot.gov/registration/do-i-need-usdot-number

  • Our team is dedicated to providing comprehensive guidance to all our customers, empowering them to make well-informed decisions regarding their new mobile unit. Your Matthews representative is readily available to offer valuable insights into selecting the optimal chassis type for your specialty vehicle. This encompasses choosing between gas, diesel, or alternative fuel/electric chassis options.

    -Gas chassis presents a popular choice due to their typically lower entry-level pricing and often having gross vehicle weight ratings (GVWR) below the threshold requiring a CDL for operation.

    -Diesel chassis are also favored for their extended useful life expectancy and the ability to be ordered with higher GVWRs, suitable for heavy-duty builds.

    -Electric vehicles are growing in popularity for organizations that envision greener, more sustainable futures. .

  • Mobile clinics are equipped with a range of power solutions to accommodate diverse needs. As a custom manufacturer, we collaborate closely with each client to understand their unique requirements and develop tailored power solutions. These solutions may include traditional generator power, shoreline power, LP power, and eco-friendly options like solar panels and lithium batteries, among others.

    Typically, mobile units feature a generator (matched with the chassis fuel source) and a shore cord, providing flexibility in operations. This enables users to seamlessly switch between generator power and shore cord power based on their operational requirements.

    If you're interested in determining the optimal power solution for your mobile clinic, don't hesitate to contact us for personalized assistance!

  • Every vehicle we deliver is accompanied by comprehensive support from our in-house training team. Our dedicated trainers provide up to a full day of training to ensure that you and your team are fully equipped with the knowledge and skills needed to operate the vehicle effectively.

    During the training session, we cover everything from basic vehicle operations to advanced setup and dismantling techniques. Our goal is to empower you with the confidence and expertise to maximize the utility of your mobile unit.

    Whether it's understanding the intricacies of vehicle controls or mastering the setup process for optimal functionality, our training staff is committed to providing thorough guidance every step of the way.

  • We offer wheelchair accessibility options for all our vehicles, ensuring inclusivity and accessibility for all passengers. Whether you prefer a wheelchair ramp or lift, we can customize your vehicle to accommodate the needs of wheelchair users. Our team will work closely with you to determine the most suitable accessibility solution based on your requirements and preferences. From ensuring smooth entry and exit to providing secure and comfortable transportation, we prioritize the safety and convenience of all passengers. With our customizable wheelchair accessibility features, you can rest assured that your vehicle is tailored to meet the diverse needs of your passengers.

  • If you have any inquiries about maintenance and repair services, don't hesitate to reach out to our dedicated Product Support Team! Our knowledgeable team members are here to assist you and can connect you with authorized dealers equipped to handle all your maintenance requirements. Whether you need routine maintenance, repairs, or technical assistance, our network of authorized dealers ensures that your vehicle receives the highest quality care. With our commitment to exceptional customer service and support, you can trust us to keep your vehicle running smoothly and efficiently. Contact our Product Support Team today for all your maintenance needs!

    Get in touch today!

    336.543.2895

  • Climate and operational geography are pivotal factors influencing the design and functionality of your custom vehicle. From storage solutions to HVAC systems, plumbing setups, awnings, windows, power configurations, and more, every aspect of your vehicle can be impacted by the environmental conditions it will encounter during operation.

    During the meticulous planning and design phase, our expert team carefully evaluates these variables to ensure that your vehicle is perfectly tailored to thrive in its intended climate and geography. Whether you're facing extreme temperatures, high humidity, frequent precipitation, or other environmental challenges, we're dedicated to engineering a bespoke solution that seamlessly meets your unique requirements.

    You can trust us to consider every climate and weather-related consideration, delivering a vehicle that excels in any conditions. Reach out to us today to explore how we can customize your vehicle to excel in your specific climate and operational geography!

  • Each of our specialty vehicles is backed our limited conversion warranty and the OEM warranties, ensuring your peace of mind. That means your specialty vehicles is not only covered by Matthews but the various components integrated into our specialty vehicles carry separate warranties from their respective manufacturers.

    Our commitment to customer care extends beyond the initial purchase. We offer ongoing product support and assistance to address any questions or concerns you may have regarding warranties, ensuring that you have access to comprehensive support throughout the ownership of your vehicle.

    For detailed information regarding specific warranties for components in your specialty vehicle, please don't hesitate to reach out to us. Our team is here to assist you and provide guidance every step of the way.

  • At Matthews Specialty Vehicles, we understand the importance of securing financing for your specialty vehicle project. While we do not offer in-house specialty vehicle financing, our dedicated support team is here to assist you every step of the way.

    If you choose to arrange your own financing, our knowledgeable support team can provide valuable guidance and recommendations to help you navigate the process effectively. We can offer insights into third-party lenders who specialize in financing options tailored to specialty vehicle purchases, empowering you to make informed decisions that best suit your needs.

    Rest assured that we are committed to supporting you throughout the entire process. Contact us today to explore options for your specialty vehicle project, and let us help you bring your vision to reality!

  • Thum Insurance Agency is a great resource for your mobile insurance needs. Read more about them below!

    "Thum Insurance Agency, LLC has been family owned and operated since 1990. Our customized policies for Mobile Health Clinics and Mobile Specialty Units set our agency apart.  We specialize in providing insurance coverage for Mobile Healthcare Clinics nationwide. If you have a converted motor home, travel trailer, bus, van, or utility trailer we can write coverage for your clinic. Thum can provide a complete commercial insurance package policy tailored for your clinic. "

    For a custom insurance proposal and complete product information, contact:

    Melissa Thum: 800.866.0777 melissa@thuminsurance.com

    Thum Insurance Agency, L.L.C., is open Monday – Friday, 9:00am – 5:30pm Eastern Time.

    https://thuminsurance.com/

  • How to Permit a Mobile Medical Vehicle?


    Permitting a mobile medical vehicle is essential for ensuring that it operates legally, safely, and effectively in providing healthcare services. This process not only protects the health and well-being of patients but also safeguards your business from legal repercussions. To navigate the permitting process successfully, follow these detailed steps:

    1. Research Permitting Requirements
    The first and foremost step in permitting your mobile medical vehicle is to thoroughly research the specific state and local regulations that pertain to mobile medical operations. Each state may have unique requirements, so it's crucial to contact your local health department or licensing board. Inquire about the necessary certificates, licenses, and inspections required for mobile healthcare units. This research will give you a solid foundation for the permitting process and ensure that you comply with all relevant laws.

    2. Define Services and Locations
    Identifying the services your mobile medical vehicle will provide is essential for its success. Common services include primary care, vaccinations, preventive screenings, and specialized offerings such as mobile optometry, mammography, or mental health services. It is equally important to establish the geographic areas you plan to serve. Understanding the communities you wish to reach will not only help you align your services with local needs but will also ensure compliance with local laws and regulations governing healthcare delivery in those regions.

    3. Establish a Legal Entity
    Before proceeding with your permit applications, you must establish a legal entity for your mobile healthcare business. Common options include forming a Limited Liability Company (LLC) or a corporation. Consulting with an attorney who specializes in healthcare law can help you select the most suitable legal structure for your operation. This step is crucial as it protects your personal assets from potential liabilities and helps you navigate the complex landscape of healthcare regulations.

    4. Obtain a Business License
    To operate your mobile medical vehicle legally, obtaining a business license is a requirement. Reach out to your local licensing department to acquire the necessary forms and understand the fees and documentation requirements involved. The business license not only legitimizes your operation but also establishes your commitment to adhering to local regulations, which can build trust with your patients and the community.

    5. Secure Professional Licensing
    In addition to a business license, specific professional licenses may be necessary depending on the services you offer. For example, if your mobile medical vehicle provides dental services, a dental license is mandatory. Research the specific licensing requirements for your medical specialty to ensure that you are compliant with all legal standards. This step is crucial for maintaining the integrity of your services and protecting the health of your patients.

    6. Get Vehicle Insurance
    Mobile medical vehicles require specialized insurance coverage to protect against potential liabilities. You must secure liability, property, and auto insurance for both the vehicle and its drivers. Insurance costs can vary significantly based on various factors, including the driver's experience and the size of your fleet. It is essential to work with an insurance provider who understands the unique needs of mobile healthcare operations to ensure adequate coverage.

    7. Meet Safety Standards
    Your mobile medical vehicle must comply with all relevant safety standards to ensure the health and safety of both staff and patients. This includes adhering to electrical, fire, and infection control protocols. Consulting local health and safety authorities can help you understand the specific safety requirements that apply to your mobile healthcare unit. Ensuring compliance with these standards before submitting permit applications is critical for a smooth approval process.

    8. Prepare and Submit Applications
    Once you have gathered all the required documentation, it's time to prepare and submit your permit applications through the local health department. Ensure that all forms are filled out correctly and completely to avoid delays in the approval process. Organizing your paperwork and double-checking for accuracy will streamline your application and demonstrate your professionalism and readiness to operate.

    9. Schedule Inspections
    Most mobile medical vehicles will need to undergo inspections covering various aspects, including equipment functionality, vehicle design, and emergency procedures. Inspectors may also verify that your patient records are secure and that your medical staff possesses the necessary qualifications and licenses. Scheduling these inspections on time is crucial, as it can impact your ability to operate your vehicle.

    10. Obtain Approvals and Permits
    After successfully passing all inspections and fulfilling the necessary requirements, you will receive the permits needed to operate your mobile medical vehicle. These permits may include approvals from the health department, business licenses, and professional certifications. Once you have secured these permits, you can confidently operate your mobile medical vehicle, knowing that you are compliant with local regulations and are equipped to provide essential healthcare services to your community.